e7ee Frequently Asked
Questions

e7ee requires one government-issued photo ID for identity verification — a valid Bangladesh National Identity Card (NID) or a passport. Upload clear photos of both sides of your NID (or the photo page of your passport) through the Account Verification section. Verification is typically completed within 2 to 6 hours during business hours. Accounts that remain unverified cannot withdraw funds.

The minimum age to register and play on e7ee is 21 years old. This applies to all players across Bangladesh without exception. During registration, you must provide your date of birth accurately, and e7ee will verify this against your submitted identity document. Any account found to belong to a person under 21 is closed immediately.

To reset your e7ee password, click the "Forgot Password" link on the login page and enter your registered mobile number. You will receive an OTP via SMS. Enter the OTP on the verification screen, then choose a new password that is at least 8 characters long and includes a mix of letters and numbers. If you do not receive the OTP within 2 minutes, check your signal and try again or contact [email protected].

No. e7ee strictly permits only one account per person. Duplicate accounts are detected automatically and may result in the permanent suspension of all associated accounts and the forfeiture of any bonus balances. If you have accidentally created a duplicate account, contact [email protected] immediately to have the duplicate removed without penalty.

To close your e7ee account permanently, send an email to [email protected] with the subject line "Account Closure Request" from your registered email address. Include your full name and registered mobile number. Any remaining verified balance will be returned to your registered bKash or Nagad number within 3 to 5 business days. Account closure is irreversible once processed.

The Return to Player (RTP) percentage varies by slot title on e7ee, as each game is developed by third-party studios such as Pragmatic Play, NetEnt, and Microgaming. Most slots available on e7ee carry RTPs between 94% and 97%. You can find the specific RTP for any slot game in that game's information or help panel. Higher RTP indicates better theoretical return over a large number of spins.

Yes. e7ee is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — cricket betting, live casino, slots, account management, and deposits via bKash or Nagad — works smoothly through your phone's browser without any app download required. Simply open your browser, visit e7ee.io, and log in. The mobile interface adapts automatically to your screen size.

Live in-play betting on e7ee allows you to place bets on events that are already in progress — for example, betting on the next wicket or run total during a live BPL cricket match. Odds update in real time as the game progresses. Navigate to the Live Betting section from the main sportsbook menu, select your event, choose a market, enter your stake, and confirm your bet before the odds refresh.

Yes. All casino games on e7ee use Random Number Generator (RNG) technology that is independently certified for fairness. Slots and table games are sourced from reputable third-party studios — including Pragmatic Play, Evolution Gaming, NetEnt, Ezugi, and Spribe — that publish certified RTP data and undergo regular audits. e7ee does not develop its own game engines, ensuring unbiased outcomes from independently verified providers.

To activate self-exclusion on e7ee, go to Account Settings, select the Responsible Gaming section, and choose Self-Exclusion. You can select a period of 6 months, 1 year, 3 years, 5 years, or permanent exclusion. Self-exclusion takes effect immediately upon confirmation. Alternatively, email [email protected] with the subject "Self-Exclusion Request" and your account details, and the team will process it within 24 hours.

Yes. e7ee allows every account holder to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of Account Settings. Limit reductions are applied instantly. Requests to increase an existing limit are subject to a mandatory 7-day cooling-off period before taking effect. There is no charge for setting or adjusting deposit limits, and you can lower your limit at any time.

The primary contact channel for e7ee support is email: [email protected]. The support team operates 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). For responsible gaming requests or urgent account issues, include a clear subject line describing your issue so the team can prioritise your message. Response times are typically within 1 hour for urgent matters and within 4 hours for general queries.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, take action immediately. Log in to your e7ee account and activate a time-out or self-exclusion from the Responsible Gaming section, or email [email protected] right away — our team will help you without judgement. You can also set deposit or loss limits as a first step. Review our full Responsible Gaming page for self-assessment tools, warning signs, and detailed guidance.